Masonic Village at Elizabethtown
  • Elizabethtown, PA, USA
  • Full Time Day

Masonic Villages of Pennsylvania - Elizabethtown Campus - is immediately hiring a Full Time Day Resident Services Specialist.

With over 145 years of providing award-winning care and services across the state of PA, Masonic Villages is driven by our Mission of Love to assists individuals in realizing their potential and enjoying the highest possible quality of life.

Why Choose Masonic Villages:

Each campus is supported by corporate leaders who are fully invested in the mission and to hiring like-minded individuals who are committed to providing heartfelt customer service and invested in contributing to our team environment. When you join our team you can expect:

  • Industry-leading benefits that start day one, like a $0 cost medical coverage option
  • Competitive pay rates to attract the best talent
  • Tuition and Educational Reimbursement
  • A commitment to growing our leaders, with at least 50% of our leadership positions being filled internally

What You'll Do:

As a Resident Services Specialist, you will carry out our Mission of Love by providing customer service to residents to make application for available benefits and various fillings on their behalf.

Our Resident Services Specialist is responsible for the following:

  • Knowledge of Medical Assistance regulation, generally accepted accounting principles, regulations governing resident personal care accounts, and other governmental or industry regulations applicable to Masonic Villages' operations, as appropriate.

  • Demonstrated ability to communicate on issues affecting position's responsibilities. Communication may include identification and documentation of issue, gathering of information, and development of an action plan. Communication may include written reports or schedules, and oral presentations.

  • Demonstrated knowledge of business systems/software and controls for the resident service revenue activities of Masonic Villages. Demonstrated ability to utilize systems as needed to meet operational needs, regulatory requirements and maintain sufficient controls to ensure completeness and accuracy.

  • Initiate and conduct regular phone, e-mail, and other communications with residents, social Services, family members and various agencies

  • Review daily census and follow processes related to obtaining and maintaining MA benefits for residents and communicate status changes to County office as appropriate.

  • Responsible to gather documentation and process applications and other forms needed for Medical Assistance (MA), fraternal care, Med B buy-in, SSI, VA, PACE, and other benefits as assigned.

  • Work with parties to file income tax returns as appropriate for fraternal care and MA residents.

  • Annual Redeterminations

  • File annual Rent rebate applications as appropriate

  • Estate Recovery Letters

  • Review eligibility criteria and apply for Veteran's benefits (VA) for resident at all facilities and communicate census changes when appropriate to modify/end VA benefits.

  • Additional cross training and other duties as assigned.

What You Have:

  • Associate degree in Accounting preferred or minimum of two years' accounting experience.

  • Experience with third party reimbursement preferred. Understanding of Medicare and Medicaid regulations preferred.

  • Experience with government assistance program preferred.

  • Computer experience required. PC experience with Microsoft Word and Excel or other spreadsheet software helpful.

  • Any equivalent combination of training and experience.

We are proud to be an equal opportunity employer.

Learn more about working at Masonic Villages of PA at our careers page:

Masonic Village at Elizabethtown
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